Our People

Francis Day

(FBIE, Nat Dip FS)

Francis believes in bringing the highest standards of professionalism to his calling. He is mindful of the philosophy, values and tradition of serving Nelson, inherited by him down a continuous four-generation line. Francis aims to pass on those values and philosophy through his own family, with his wife Paddy, children Bridget and Patrick, who are all involved in the business – his youngest son Michael has a career in Accounting and Business Management. Francis qualified in 1966 in Australia as an embalmer and has since tutored for the embalming course for the Central Institute of Technology. He has served as president and examiner for the Embalmers Association and is a life member of that association. Francis is the long serving chairman of the Funeral Services Training Trust.

One of only four Nelsonians qualified with a NZQA Diploma in Funeral Service, and holds a Fellowship Degree of the British Institute of Embalmers, Francis strongly believes in providing a warm, professional and supportive atmosphere in which to farewell the deceased. He says funerals are for the living, where you pay your respects to the dead – remember them but also reaffirm your faith, creed or philosophy and give you assistance to cope with your loss.

Andrew Mason

Chief Executive

Helping people, especially in a time of crisis, has been a consistent theme in Andrew’s career. A former senior police Officer and leader in the UK Police Service, Andrew has many years experience dealing with people in stressful situations. As Chief Executive he is committed to ensuring his staff put families at the centre of everything they do in order to deliver the best possible funeral experience .

“I believe with our unique blend of a rich heritage to draw on, combined with high quality, contemporary funeral options, we are able to offer families any kind of funeral they would like –  from traditional to modern,” Andrew says.

As well as the day-to-day management of the funeral homes Andrew ensures his staff are well supported, with continuous professional development, so they can deliver high quality funerals and standards of care.

He says the greatest satisfaction he gets from his role is seeing families coming together, sharing stories and creating positive memories from a funeral.

Originally from England, Andrew is married to a kiwi, who he met while she was on her ‘OE’. He has two children and when he’s not spending time with his family he likes to go road cycling.

Stephen Roberts

Funeral Director and Embalmer

(Cert Fd. Dip Emb.)

 A background in nursing has given Stephen a lifetime of working with people who have experienced some form of loss. With time spent in oncology and then orthopaedic wards,  Stephen has worked with patients and their families through times of illness and trauma.

Because his professional life has always involved helping families manage their loss, it is not surprising Stephen was drawn to the funeral industry.  He says his role as a funeral director and embalmer is a natural fit for him.

Stephen believes it is a privilege to be invited into the ‘cocoon’ of a family at their time of loss. He appreciates the stories they share with him and the warmth they show for their loved ones. He says it’s heart warming to see the way families come together and the support they give each other during a difficult and emotional time.

In his workshop at home, away from people, Stephen finds solace amongst his old carpentry hand tools. He says he is ‘energized by the quietness’ there and finds it restorative to turn offcuts of rimu wood into furniture – although he confesses that sometimes the result is just sawdust.

He and his wife attend Grace Church and enjoy tramping.

Lyndsay Pyers

Operations Manager

(Dip Fd. Dip Emb.)

Lyndsay has been part of the Marsden House family for ten years and is a fully qualified Embalmer and Funeral Director and believes that this is what she was always meant to do.

‘For me it is a honour to be able to help families through one of the most difficult times in their lives. Everyone is different and have different needs and ideas on how they want to farewell their loved one. There is no dress rehearsal with a funeral service, everything has to be perfect. During my career I have met and continue to meet the most amazing people and become part of the family for a while. It is a privilege to be able to be walk beside them at this time ’

Lyndsay is married to Campbell and has two teenage boys, Hadlee and Travis and in her spare time enjoys hunting, fishing and diving.

Emma Potton

Funeral Director and Embalmer

Emma recently moved to Nelson from Auckland where she was studying to be a nurse,
but was drawn to a career in funeral directing and embalming. She is the youngest member of the team at Marsden House but does not see her age as a barrier when working with families of all ages and from difference backgrounds.

Emma feels that it is a privilege and an honour to be part of someone’s last mode of care. Knowing that at the end of their life, they have received the upmost respect, care and being there to help guide families during their time of grief. This is what motivates Emma to become the best embalmer and funeral director that she can be.

In her time off she enjoys practicing yoga, and exploring what the Nelson and Tasman region has to offer.

Karen Wyllie

Funeral Director